MSc in Knowledge Management

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Curriculum

Core Subjects

K6301 Foundations of Knowledge Management

Data, information, knowledge, intelligence, and wisdom continuum. Forms and sources of knowledge. Types of best practices. Knowledge market: the players, dynamics, and pathologies. Theories and principles of knowledge management. Perspectives of knowledge management. Steps in the knowledge management process: knowledge generation, knowledge codification, knowledge transfer. Organisational enablers for sharing and managing knowledge: management, information and technology.

K6302 Knowledge Management Practices and Implementation

Approaches to implementing knowledge management. Application examples with focus on people-process-technology issues: enterprise knowledge portals, communities of practice, after action reviews, knowledge café, benchmarking and best practices, organisational learning, and incentive programmes. Success stories and lessons learnt from industry. Roles, responsibilities and competencies of KM professionals.

Electives - Group A

K6303 Information and Knowledge Assets

Internal and external knowledge sources important for organisational effectiveness. Knowledge assets in organisations. Using the I-Space model to map organisational knowledge assets. Social learning cycle. Understanding the knowledge worker: Schumpeterian and Newtonian learning, Career Anchors, Gardner’s Theory of Multiple Intelligences, Sternberg’s Balance Theory of Wisdom. Social network analysis: Measures of centrality, Measures of cohesion.

K6304 Knowledge Management Strategies and Policies

Defining and developing knowledge strategies. Determining the value of knowledge and innovation. Organisational knowledge creation strategies. Managing knowledge flows in alliances, subsidiaries, M&A and outsourcing contexts. Effective management of knowledge assets – creating a knowledge index or expertise locator, conducting a knowledge audit, good practices repositories. Knowledge fusion strategies. Issues and challenges for knowledge economies and enterprises. Micro and macro KM case studies.

K6305 Knowledge Management Technologies

Frameworks for study of KM tools. Assessing organisational and technological readiness. Developing a KM infrastructure and architecture. Selection and evaluation of KM tools including content management, business intelligence, search engines, intelligent agents, mind mapping and idea processors, taxonomy builders, enterprise knowledge portals, collaboration and learning systems. Trends and future directions of KM technologies.

K6306 Organisational Theory and Practice

The course focuses on the macro aspects of organizations and ties together the classic and contemporary works of both conceptual and empirical natures of organizational designs and structure. It explores the notion of the organization as an entity (business, corporation, institution) with that of a process: the actions necessary to take part in organizing and to organize. Topics include organization theories, systems and structures and their impact on ‘the doing’ and ‘the being’ of the organization. The idea is to explain the phenomena to which these concepts refer to populate the studies of society, individual, structure and corporations.

K6307 Organisation of Knowledge

Knowledge organisation systems, services, and structures. Intellectual foundations in knowledge structures. Features and procedures used in knowledge organisation schemes: classification and categorisation systems, thesauri, taxonomies, and ontologies. Using knowledge organisation tools for content organisation and management: websites, intranets, portals, document management systems, and other web-based services.

Electives - Group B

K6308 Business Intelligence

Business intelligence in the corporate environment: application, systems and processes. Characteristics of competitor, competitive and social intelligence. Business intelligence and growth opportunities: political, economic and social environments. Business intelligence strategies and systems. Business intelligence in various contexts: product, customer and supplier. Internet and Web-based intelligence. Ethical issues related to business intelligence.

K6309 Intellectual Capital

Fundamentals of intellectual capital. Intellectual capital measurement framework. Major knowledge assets valuation approaches: income, market and cost. Intellectual capital measurement models including Skandia’s IC navigator and Intangible Asset Monitor. Parameters for managing intellectual capital. Managing knowledge workers and intellectual capital in organisations. Intellectual property protection and exploitation. Disclosure and corporate governance.

K6310 Sociology of Knowledge

Mannheim’s ‘Ideology and Utopia’. Knowledge and power. Hermeneutics and the sociology of knowledge. Self, identity and the imagined community. Collective action theory. Social construction of technology. Knowledge and consciousness. Social context of knowledge: culture and modernity. Social structure and the formation of professional identity. Contemporary debates and writings on the sociology of knowledge.

K6311 Storytelling for Organisations

Living narrative, corporate storytelling, and the power of the tale in organizational life. Gargiulo’s strategic use of stories in organisational communication and learning. Booker’s basic plots of stories: overcoming the monster, rags to riches, the quest, voyage and return, comedy, tragedy, and rebirth. Denning’s narrative patterns for leadership storytelling: motivating others to action, building trust, branding, transmitting values, collaborating, sharing knowledge, taming the grapevine, creating a vision.

K6312 Information Mining and Analysis

Principles and concepts of knowledge discovery and data mining. The knowledge discovery process. Data preparation. Techniques and methods for extracting information and knowledge from large amounts of data. Statistical methods. Machine learning techniques: decision tree induction, nearest neighbour categorization, Bayesian learning, neural networks, association rules, and clustering. Text and Web mining for unstructured data. Data mining for KM applications.

K6313 Knowledge Management Measurement

Role of performance measurement in KM. KM performance measures: financial, customer, internal processes, innovation and growth. Measurement frameworks: Balance Scorecard, Intangible Assets Monitor, Business Excellence Model. Development and deployment of KM measures. Key indicators and practices of successful KM organisations: Skandia’s Business Navigator, IC index, American Productivity and Quality Center (APQC) guidelines.

K6314 Communities of Practice

Definition of Communities of Practice (CoPs). Legitimate peripheral participation and situated learning. Differentiating CoPs and other organisational structures. Different forms of CoPs. Characteristics of CoPs: domain , community, and practice. Value of CoPs to organisations and their members. Linking CoPs with knowledge sharing. Stage model of the evolution of communities. Building and cultivating a successful CoPs. Virtual communities.

K6315 Information Entrepreneurship

Entrepreneurship theory; the entrepreneurial process; Developing successful business ideas, identifying markets and sources of revenue, industry and competitor analysis, and understanding the value chain; Developing an effective business model, creating a venture team, and marketing, sales and financial plans; Developing an efficient operations model, getting financing and funding, and strategies for growth; Managing partners and investors, staff and suppliers, and customers.

K6316 Organisational Leadership

Introduction to leadership. Challenges for leadership in knowledge management. Leadership research. Charismatic and transformational leadership. Leadership traits and styles. Personal leadership profile. Power, politics and influence. Leadership communication. Leading teams. Followership. Managing organisational processes and innovation. Managing KM initiatives. Leadership and strategy. Leading change.

H6723 Business & Management Information Sources & Services

This course provides an overview of the wide world of business information sources and services. Students will learn both the major print and electronic resources as well as a variety of business information services that can be provided by libraries and information centres.

Business print resources and databases. Government sources and services for business. Economic and industrial indicators. Marketing information resources. Investment information resources. Corporate information needs and services. Competitive intelligence and business. Intellectual property issues. Future trends in the provision of information to business

H6728 Archival Management

This course will introduce students to basic principles of archival theory and current practices in the field. Students will acquire knowledge of the different aspects of archival work to prepare them for work as an archivist.

Introduction to archival work. Classical and contemporary theorists. Foundations of appraisal theory. Acquiring private archives. Understanding and applying appraisal methods. Classical approaches to archival arrangement. Key approaches to archival description. Gaining control of new materials: Accessioning. Archival conservation and preservation in practice. Oral history methodology. Archives records management.

H6729 Organisational Records Management

This course introduces the main concepts and practices of managing records in organisations. It equips students with the necessary knowledge and skills to prepare them as managers of records in organisations.

Foundations and importance of records management. Analysing the context of records. Record creation and capture. Managing the appraisal, retention and disposal of records. Providing access to records: taxonomies, classification schemes and folksonomies. Record storage and preservation. Implementing records management. Disaster planning and recovery.

K6399 Critical Inquiry

Role of critical thinking, evaluation and research in information and knowledge work; steps in carrying out a research project: problem identification, critique and review of research; selection and use of theoretical framework, methodological design, data collection and analysis; developing a research proposal; communicating research results; assessment and use of results of research studies; ethical concerns and issues associated with research.

Note: Not all courses listed in the curriculum will be offered in a semester. Courses offered are subject to availability of instructors and resources.