Can I print even though I have not top up with ream(s) of paper?
Yes. You can print from the first $25 credit (equivalent to 500 pages) given by the school. However once this is used up, you have to provide a ream of paper in exchange for $25 worth of printing credits.

Can the students taking minor do printing in WKWSCI?
No. Minor students are not allowed to print.

Where do I go to top up my quota?
During office hours (9am - 5pm) you can go to Loan Counter at level 3.
After office hours you can look for our student assistant on duty at Level 3 GO, #03-45.

What type of paper are accepted for the top up ?
Only unopened ream(s) of A4 80gsm premium quality white paper suitable for laser printers are accepted. Acceptable brands are:
a) PaperOne
b) DoubleA
c) Hewlett-Packard

Can I top up print quota for colour prints?
No. Currently, you are unable to top up for colour printing.

How does the top up card system work?
You will be issued a top up card for every ream(s) of papers you provided.
Top up of your print quota is available online.

Where can I purchase ream(s) of paper?
Some places where you can purchase printing paper for laser printers are:
a) WKWSCI Level 3 - ACE COPYCARE SERVICES
b) Eight Flags
c) Popular Bookstore

Can I top up more than 1 ream of paper at the same?
Yes, you may top up more than 1 ream of paper.

Does the system have top up limits?
Yes. The print quota limits for an academic year are as follow:

Undergraduate Programme	Graduate Programme by coursework	Graduate Programme by Research	Project Officers	Exchange & Minor Students
4	5	5	5	NIL

Can I bring forward my unused balance to next acadamic year?
No, all unused balance will be cleared at the end of each acadamic year.

How do I top up my quota balances?
 Please see the instructions on how to top-up quota balances.

How do I transfer quota balances to others?
 Please see the instructions on how to transfer quota balances.

Will I get refunded if my print job failed due to paper jam, document generated printers error etc?
No refund will be given for bad printouts and similar causes.

Who should I contact for Papercut/printer problems?
Please see the Support hours and contact details.